Shipping Information

How long will it take for my order to ship?

Please allow up to 2 business days from the date of your order for processing and shipment. We ship orders three times per week (Monday, Wednesday and Friday) with multiple companies, all across Europe.


Is there tracking for my delivery? 

If you have chosen a shipping method with tracking, you will receive a tracking number with your order confirmation email. If you experience any challenges with your delivery or want to make any changes in your delivery options, you must contact the courier and reference your tracking number. 

Field Coffee doesn't take responsibility for damaged or lost goods due to delivery issues, and unfortunately we cannot offer refunds due to the shipping errors. Additionally, if you have purchased products without tracking or are in a country where tracking doesn't apply, you must reach out to the delivery company for support.

My package was returned to sender. Can I have a replacement delivery?

If your order comes back to us because of a error on our behalf we will send it out again. However, Field Coffee does not take responsibility for any of the following reasons for deliveries being returned:

• Incorrectly submitted shipping details from the buyer / if you placed the wrong address on the order
• Recipient not home / name wasn't visible on the door/doorbell
• Parcel was not picked up from a collection spot within the allocated period 

Upon receiving returns we will provide a refund for the order excl. delivery cost OR reship your order if the error was ours. 

Can I send my order to a Packstation or PO Box? 

No, we are unable to send deliveries to Packstations and PO boxes.

I don't see my country on the shipping zones?

Due to shipping costs, customs regulations and delays in international shipping services, we are unable to ship outside of Europe at this time.  

What are the shipping rates? 

Please find the rates for our courier partners in various regions below: