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FAQ


Shipping and Returns

Do you ship your coffees internationally? If so, how?

We ship to anywhere in the world, except for Russia, Iran and Saudi Arabia. You can choose between delivery via Deutsche Post (cheaper but slower) and UPS (faster but more expensive).

 

How do you ship your coffee locally?

Berlin and German customers will receive their packages via DHL.

 

How much does shipping cost?

It depends on where you live and the total weight of your order. Shipping costs are automatically calculated at checkout.

  

What is your return policy?

Due to the nature of the product, we cannot accept returns of coffee products.

For anything else, in accordance to European trade laws, all products can be returned within 14 days of shipment, if they are in their original packaging.

 

I own a business and I’d like to serve your coffee to my customers. Do you have wholesale offers?

 We certainly do! Simply go to 'Become a Wholesale Partner' page of our site, leave us your details through the registration form, and we’ll get back to you with more information.

 

Subscriptions


What happens if I move or change my address? Do I need to change my subscription?

    Just let us know and we’ll make sure to update your address in our system. No need to do anything else.

     

    How can I pay for my subscription? 

      You can pay for your subscription via credit card or PayPal.

       

      What kind of coffees will I get? Will they all be different all the time? Can I choose which coffees I’d like to receive?

      We choose two different filters and two different espressos each month for our subscription customers, based on seasonal availability, uniqueness, and quality. Our roasting philosophy aims to present the different qualities of each coffee, so they all taste different. Yes, it is possible to choose the flavor profile you prefer, and we’ll make sure to send you only coffees that suit your preference.

      Customers who subscribe for intervals shorter than one month will receive the same coffees during each month. Customers who subscribe for 3 bag subscriptions, will receive two bags of the same coffee - except for the espresso + filter subscription customers.

       

      Do I have to commit to a period of time in advance?

        Not at all. You can cancel or freeze your subscription at any time. However, once you’ve hit the third month of your subscription, you will get a 20% discount on that month’s charge.

         

        Can I order more than 3 retail bags each time?

          Yes! If you’d like to subscribe to larger quantities of coffee, consider our wholesale/office subscription offer.

           

          Coffee


          Is it possible to get the coffee ground?

            It is. We recommend against it however. 

             

            How long do you recommend I use the coffee for?

              The recommended shelf life for all of our coffees is three months. However, the coffee would still be perfectly fine for use up to six months after roasting - it will, however, start losing some of its characteristics after the first three months.

              For all espressos, we recommend to only start using them two weeks after roasting. This is necessary for the coffee to de-gas and the flavors to stabilize. For our filter roasts, we recommend to only start using them five days after roasting.

               

              How should I store my coffee?

                Keep the coffee in a sealed container, in a cool and dark place, in its original packaging if possible. Our bags have a special valve that lets gasses out and prevents air from penetrating the bag.

                 

                How should I brew my coffee? Any tips?

                  Sure, we have plenty of advice to give. All first-time orders get detailed brewing instructions included in their package, and you can also consult our current brews page here, where our staff continuously update the best recipes for each of the coffees we currently offer.

                   

                  Why isn’t your coffee marked as Fair Trade? Do you source your coffee ethically?

                     


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